Call for Papers

 The International Conference on Service Science and Innovation (ICSSI) 2016
Theme: The Future of Service Science and Innovation in Asia 

June 22-24, 2016, Taipei, Taiwan

Submission has been extended to April 7

Conference Objective

The global economy has experienced a paradigm shift from technology-based to knowledge-based. Amid this transition, the service sector has had an annual growth rate of 30% in many developing markets. The remarkable growth of the service economy is driven not only by traditional service businesses but also by innovative and service-oriented models and value propositions. Such development highlights the needs of quality and innovative services for companies to succeed and prosper in the market. Increasing importance of being service-oriented has also posited a wide range of research agenda in different disciplines. In light of this emerging trend, the 2016 International Conference on Service Science and Innovation (ICSSI), held in Taipei, Taiwan on June 22-24, 2016, aims to bring together many scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development. The conference is developed and hosted by the Department of Business Administration, National Taiwan University, with the sponsorship of Ministry of Science and Technology, Taiwan’s Service Science Society, Sayling Wen Cultural and Educational Foundation.

The service oriented economy is evolving into experience economy and becoming a new model in shaping the research direction on the areas of new product development, information system design, partner relationship improvement and customer loyalty establishment. Given the recent trend, the research topics regarding how to design products, services, information systems and mobile services to increase experience value are becoming more and more important. In order to further stimulate the research activities and provide collaboration platform among the communities, this conference features different submission tracks inviting presentations of theoretical research findings and case reports. Moreover, this program also offers excellent networking opportunities to participants, with a wonderful taste of local culture.

Paper Submission

High quality research papers and case studies in the form of abstract or full paper are invited to be submitted electronically through the conference’s website: We also accept abstract to be included in the poster session. The submitter shall find useful information regarding the submission guidelines, procedures and required templates on the website. All submissions ought to be original work. Authors of the accepted research papers or case study reports should return a camera-ready final version prior to a designated deadline. In the meanwhile, at least one author must register and attend the event to present their paper or report.

ICSSI 2016 welcomes submissions in the form of abstracts, papers, posters, and ideas for special sessions. The deadline for submissions is: March 1, 2016 (extended to March 31, 2016). All submissions will be reviewed via a double-blind process. Authors will be informed by email before April 1, 2016. 


Paper Submission Guideline 

The paper submission should follow all formatting guidelines and submission policies as specified in the Call for paper. These guidelines are also available on the LINK


Important Dates

Submission due:   March 1, 2016 Extended to April 7. (submit now)
Notification of Acceptance: April 1, 2016

Extended to April 20, 2016

Author Registration due: April 30, 2016
Camera-ready Copy Due: April 30, 2016
Early Bird Registration Due: April 30, 2016
June 22-24, 2016

Tracks and Topics of Interests

ICSSI 2016 welcomes papers, posters and proposals for special sessions within the following conference themes and tracks:

1.          Service Science and System

2.          Service Management & Innovation

3.          Service Marketing

4.          Service Engineering

5.          User Experience & Design

6.          Business Analytics & Service

7.          Service Network & Social Media

8.    Service Talent development

9.    Application Cases of Service Science


Houn-gee Chen



Department of Business Administration, NTU

Ministry of Science and Technology

Sayling Wen Cultural & Educational Foundation

Service Science Society of Taiwan


Organizing Committee

Houn-gee Chen (

Chung-Hsing Huang (

Chunyao Huang (

James Jiang (

Nai-Hwa Lien (

Luo Lu (

Jiun-Yu Yu (