Program

 

About the Panel

 

Panel

Moderator

Panelist

 

Panel I:

Users Experience and Service Design

Jiun-Yu Yu (NTU)

 

Dr. Gary Klein(UCCS)

Dr. Yuriko Sawatani (TUT)

Dr. Lex Wang(CCDM)

 

 

Panel II:

Service Science and Social Innovation

Stephen Kwan (SJSU) 

 

 

Dr. Hung-Chang Chiu (NTHU)

Dr. Tamio Arai (Shibaura IT)

Dr. Walter Fernandez (UNSW)

Dr. Yoshi Fujikawa (Hitotsubashi U)

 

 

 

Panel III:

Data Analytics and Service Engineering

 

Kenny Cheng (UF)

Dr. Chun-Yao Huang (NTU)

Dr. Ling-Chieh Kung (NTU)

Dr. Tswen-Gwo Wang (NCU)

Dr. J. Leon Zhao (City U)

 

Panel IV:

Talent Development in New Service Era

Yeh-Yun Lin (NCCU)

 

Dr. Aichia Chuang (NTU)

Dr. Dorothy Tao (HSBC)

Dr. Paul Evans (INSEAD)

Dr. Swee-Huat Lee (NCCU)

 

 

About Track Chairs 

  • Service Science and System: Ja-shen Chen(Taiwan)
  • Service Management and Innovation: James Jiang (Taiwan)  and Ying Fan (USA)
  • Service Marketing: Nai-Hwa Lien (Taiwan)
  • Service Engineering: San-Yih Hwang (Taiwan) and Aditya Ghose (Australia)
  • User Experience and Design: Jiun-Yu Yu (Taiwan)
  • Business Analytics and Service: Chih-Ping Wei (Taiwan) and Michael Chau (Hong Kong)
  • Service Network and Social Media: Jyun-Cheng Wang (Taiwan)
  • Talent development in new service era: Yeh-Yun Lin (Taiwan)
  • Cases of Service Science: Chung-Hsing Huang (Taiwan)

 

About Keynote