Tracks and Topics of Interests

ICSSI 2016 welcomes papers, posters and proposals for special sessions within the following conference themes/tracks:

1.          Service Science and System

-          Business-to-Business Services

-          Mobile Services

-          Internationalization in Services

-          Sustainability in Services

-          Service Networks and Systems

-          Service Dominant Logic

-          Servicescapes and Service Environments

 

2.          Service Management & Innovation

-          Service Innovation and IT

-          Service Operations Management and Supply Chains

-          Service Productivity

-          Service Recovery and Complaint Management

 

3.          Service Marketing

-          Branding and Service Communications

-          Consumer Behavior in Services

-          Service Innovation and Marketing

-          Service Relationships

 

4.          Service Engineering

-          Service Engineering

-          Service-Oriented Architecture

-          Service Flow and Process

-          Wearable Device Application

-          Platform and Device Technology

5.          User Experience & Design

-          Cross Cultural Service Experience Design

-          Customer Experience in Services

-          Experience Design and Operation Model

-          Service Experience Design Tool

-          Human Machine Interface Design

-          Service Design and Service Innovation

 

6.          Business Analytics & Service

-          Big Data Enabled Services

-          Data Modeling and Analytics

-          Data Mining and Text Mining

-          New Analytical Approaches in Service Research

 

7.          Service Network & Social Media

-          Digital Services and Social Media

-          Social network and application

-          Social Media and Service

-          Digital Entertainment and Service

 

8.    Service Talent development

-          Service Curriculum Design

-          Service Teaching and Education

-          Service Training and Evaluation

-          Service Talent Development

 

9.    Application Cases of Service Science

-          Hospitality Management and Service

-          Service in Aging Society

-          Sports Services

-          Tourism Services

-          Transformative and Health Services