Talk title

The Future of Service Science in the Era of AI

Abstract

This talk presents a roadmap for the future of Service Science and AI (Artificial Intelligence), including proposed answers to: From a service science perspective, how are advances in human skills, technology, design, management decision-making, and public policy all related to fundamental value cocreation principles in complex systems? How long to solve AI/IA (Intelligence Augmentation)? How might these advances solve the discipline integration problem that service science poises? Who are the leaders in advancing AI? What are the biggest benefits/risks? How to prepare to get the benefits and avoid the risks?  Implications for stakeholders?  Why are open source data and AI, as well as open service innovation so important as human skills and organizational capabilities for future economic growth and societal well-being?  What lessons should we learn from COVID-19 (social distancing policy)?

About the Speaker

Jim Spohrer directs IBM’s open source Artificial Intelligence (AI) efforts; he led Global University Programs, co-founded IBM Almaden Service Research, and was CTO IBM Venture Capital Group. After MIT BS in Physics and developing speech recognition systems at Verbex, an Exxon company, he received his Yale PhD in Computer Science/Artificial Intelligence. In the 1990’s, he attained Apple Computers’ Distinguished Engineer Scientist and Technology title for next generation learning platforms. With over ninety publications and nine patents, he won the Gummesson Service Research award, Vargo and Lusch Service-Dominant Logic award, Daniel Berg Service Systems award, and is a PICMET Fellow for advancing service science.

References

Rouse WB & Spohrer JC (2018) Automating versus augmenting intelligence. Journal of Enterprise Transformation, 1-21.

Spohrer J (2017) IBM's service journey: A summary sketch. Industrial Marketing Management. 60:167-172.

Spohrer, J. (2016). Innovation for jobs with cognitive assistants: A service science perspective. In D. Nordfors, V. Cerf, & M. Senges (Eds.), Disrupting Unemployment: Reflection on a Sustainable, Middle Class Economic Recovery. Kansas City, MO: Ewing Marion Kauffman Foundation. 157-167.

Spohrer, J., & Banavar, G. (2015, December 1). Cognition as a service: An industry perspective. AI Magazine, 36(4):77-87.