Panels(ICSSI 2014 Historical data)

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◆ Panels

Panel I: “Service Innovation Opportunities with Big Data --The Research and Practice in Taiwan” 
                Moderator: Profssor Furen Lin


Panel II: “Contemplating the Service Science Research Agenda”
                 Moderator: Professor Steven Kwan



Panel I Moderator: Dr. Fu-ren Lin (林福仁)

        Professor and Director,

        Institute of Service Science

        National Tsing Hua University



        Dr. Fu-ren Lin is the professor and the founding director of the Institute of Service Science, National Tsing Hua University, Taiwan. He was graduated from University of Illinois at Urbana-Champaign in 1996 with Ph.D. degree in Information Systems. He taught in the Department of Information Management, National Sun Yat-sen University until 2004. He joined the Institute of Technology Management in Tsing Hua until the Institute of Service Science was launched in 2008. He has been doing research in various topics, such as supply chain management, business process re-engineering, e-commerce, knowledge management, and data/text mining since graduation. Based on the prior academic background and methodologies, he started to focus on service innovation related issues in service science research, including new service development, healthcare service engagement, and service experience design, service value network analysis. His research results have been published in domain related journals, such as Service Science, International Journal of e-Commerce, Decision Support System, Information Systems and e-Business Management, Information Processing and Management, Electronic Commerce Research and Application, etc. He also actively serves for academic communities. He co-chairs the minitrack of SSME in the Hawaii International Conference of System Sciences (HICSS) since 2008. He currently serves as the general secretary for the Service Science Society of Taiwan (s3tw).


Panel II Moderator: Professor Stephen Kwan



        Stephen K. Kwan is a Professor of Service Science and Management Information Systems in the College of Business at San José State University, USA. He was the founding chair of the MIS department and had served as the Senior Associate Dean of the College. He is currently working on the Service Science, Management, Engineering, and Design (SSMED) research and academic program at SJSU. Stephen is very active in the SSMED community. He works closely with IBM on SSMED and is a recipient of IBM Faculty Awards. He is a member of the American National Standards Institute (ANSI) Committee on Education and is a member of The International Cooperation for Education about Standardization (ICES). Stephen was credentialed as an industry expert in the US Delegation to the APEC 2011 meeting in the US. He had also worked on projects with NIST, TOTVS, Sun Microsystems, Cisco, Microsoft, HP, the State of California, the US Army, etc. His current research interests include Global Trade in Services, Service Systems & Service Value Networks, and Design Thinking for Service System Innovation. Stephen has been a member of the Association of Information Systems (AIS) since its inception in 1994. He initiated the organization’s Special Interest Group on Services (SIGSVC) and had served as vice chair and industry liaison. He had also been the track chair of service research at both AMCIS and ICIS conferences of AIS. Stephen received a B.S. and M.S. in Computer Science from the University of Oregon, and a Ph.D. in Management from UCLA.


Panelist 1: Paul P. Maglio



        Paul P. Maglio is a Professor of Technology Management at the University of California, Merced, and a research staff member at IBM Research, Almaden. He holds a bachelor’s degree in computer science and engineering from MIT and an M.S. and a Ph.D. in cognitive science from the University of California at San Diego. Since joining IBM Research, Dr. Maglio has worked on programmable Web intermediaries, attentive user interfaces, multimodal human-computer interaction, human aspects of autonomic computing, and service science. He is currently working on a system to compose loosely coupled heterogeneous models and simulations to inform health and health policy decisions. One of the founders of the field of service science, Dr. Maglio is the founder of California Center for Service Science, a virtual, cross-campus organization aimed at advancing the frontier of service research and education, and seeking to put California at the forefront of service innovation.  Dr. Maglio is also Editor-in-Chief of Service Science (INFORMS), serves on the editorial board of the Journal of Service Research (Sage), and is lead editor of the Handbook of Service Science (Springer). His recent co-authored book, Taming Information Technology: Lessons from Studies of System Administrators (Oxfords University Press), documents results of a decade-long project examining work practices in service delivery. He has chaired or co-chaired many conferences related to service science, including the The Art and Science of Service (2011), the International Conference on Service-Oriented Computing (2010), Frontiers in Service (2007), the Sixteenth International Conference on Management of Technology (2007), the First ACM Symposium on Computer-Human Interaction for Managing Information Technology (2007), and the Service Science, Management, Engineering Minitrack at the Hawaii International Conference on Systems Science (2008-2012). Dr. Maglio has published more than 100 scientific papers in various areas of computer science, cognitive science, and service science, and is an ACM Distinguished Scientist. At UC Merced, he has taught service science since 2007.


Panelist 2: Dr. Sawatani



        Dr. Sawatani is a professor in the Center for Research Strategy at Waseda University since 2013. She received a B.S. in Information Science and a M.S. in System Science from Tokyo Institute of Technology, and a PhD in Technology Management from the University of Tokyo. After joining IBM, she had various positions in R&D including the assignment to Research Strategy at IBM Thomas J. Watson Research Center. She led the establishment of Service Research at IBM Research Tokyo. She was assigned to Japan Science and Technology Agency as a fellow since 2010, and is establishing service science research and development in Japan. She is active at Society for Serviceology (SfS), Service Science, Management, Engineering and Design (SSMED) and research & innovation management communities (PICMET, JSSPRM). She also lectures about service science at universities including Tokyo Institute of Technology and University of Tokyo. Blog:


Panelist 3: Iris Lui



        Iris Lui is an assistant professor at the International College at Ming Chuan University (Taiwan). Prior to join Ming Chuan University, she was an assistant professor at Chinese University in Hong Kong. She hold a doctoral degree and a Master of Management in Hospitality from the Cornell University School of Hotel Administration. Her research focuses on strategic information system in the service industry and 3D virtual worlds, including IT-enabled customer service systems in the hotel industry and value co-creation through information technology in the tourism industry. Iris’s work has been published by the Center of Hospitality Research and in European Journal of Information Systems, The DATABASE for Advances in Information Systems and Annals of Tourism Research. She is also a chapter author for the Handbook of Research on Contemporary Theoretical Models in Information Systems.


Panelist 4: Dr. Grace Lin (林蔚君)

        VP & Director General

        Institute of Information Industry (III)



        Dr. Grace Lin is the Director General and VP of the Advanced Research Institute of III, a government think tank in Information Technology in Taiwan. Dr. Lin plays a significant role in strategic government plans, and has initiated key industry R&D programs such as Smart Living Strategy Plan, Smart Green Building, Smart Healthcare, Smart Tourism and Big Data Analytics. Previously, she worked for IBM for more than 16 years and was a Distinguished Engineer, an Academy of Technology Member, a Global Sense-and-Respond Leader, CTO, and Director for Innovation and Emerging Solutions at IBM Global Business Services. She has served as a Researcher, Manager and Senior Manager at the IBM T.J. Watson Research Center, and as a Relationship Manager for IBM Integrated Supply Chain. She has also served as an Adjunct Full Professor at the Department of IEOR at Columbia University and is an INFORMS Fellow. She was just elected to be INFORMS VP, International Activities for 2014-2015. Referred by Forrester as one of the six “Supply Chain Gurus”, Dr. Lin has co-authored more than 80 technical articles and 8 patents. She has chaired INFORMS Fellow Selection Committee, and served on university advisory boards, National Science Foundation panels in the US, Canada and Ireland, and editorial boards including MSOM, Operations Research, Interface, and Service Science. She has received INFORMS’ Franz Edelman Award, IBM’s Outstanding Technical Achievement Award, the IIE Doctoral Dissertation Award, and Purdue’s Outstanding Industrial Engineer Award.


Panelist 5: Dr. Titan Chia (賈景光)

        Executive of Software Group, IBM Taiwan Corporation



        Titan Chia was appointed to Executive of Software Group, IBM Taiwan effective in January 2014. He is accountable for software group’s operation in Taiwan. Mr. Chia began his career with IBM as a consultant and then he held a series of leadership positions in IBM including Associate Partner of Global Business Services and Executive of Financial Service Sector of IBM Taiwan. He received the “IBM Certified Professional – Consultant Certification” in 2006, and IBM Taiwan’s Value Role Model Award in 2007. He was also named 2013 MVP Manager nominated by MANAGER today Magazine.


Panelist 6: Mr. Jack T.C. Chen (陳宗傑)

        Sales & Marketing Director

        Industrial Technology Research Institute (ITRI), Taiwan



        Mr. Chen has more than 20 years’ professional experience in technical marketing, product marketing, sales fulfillment, manufacturing operation in communication, networking and computer products and services. He also has strong business developing skills to identify prospects and create sales force to achieve revenue target through ecosystem and value chain. He earned his master degree in computer science from University of Pittsburgh. USA, in 1992. Before he joined the Computational Intelligence Technology Center, he served as the deputy division director of Biomedical Technology & Device Research Laboratories for strategic planning for biomedical technology and device marketing.


Assistant : Min Shan Tsai