Background

Service Science, an interdisciplinary study of service systems, has been tightly connected with the human-centered design and innovation for social wellbeing and sustainability. The ICSSI 2024 serves as a pivotal platform for the convergence of sustainability and service science. As the global community grapples with environmental and societal challenges, the pursuit of sustainability has become paramount. Concurrently, service science has emerged as a transformative field that emphasizes the design, delivery, and optimization of services to meet evolving needs.The ICSSI 2024 facilitates a comprehensive exploration of sustainable practices and acts as a dynamic nexus where the significance of sustainability and the transformative potential of service science intersect. Ultimately, it advances our understanding and implementation of sustainable service practices, contributing to a more prosperous and equitable world.

The Service Science Society of Taiwan (s3tw) founded in 2011 serves as the professional community for scholars and practitioners interested in service science related research, education, and practice in Taiwan. This conference mainly sponsored by the s3tw has served as an international platform for scholars and practitioners to share knowledge and engage potential collaborative relationships in past years. Via ICSSI conferences, we were able to cooperate with organizations and individuals from academics and industries to organize academic paper presentations, service design workshops, industrial forums and site visits. Following the established foundations, ICSSI 2024 is organizing the activities to attract scholars and practitioners to contribute to the success of this bi-annual congregation.

Tracks

We invite submissions in all areas of service science and especially encourage submissions related to the conference theme "Service Design for Sustainability." Areas of focus and interest include but are not limited to the following topics:

1. Service Design for Sustainability

2. Service Science and Systems 

3. Service Management & Innovation

4. Service Marketing

5. Service Operations & Engineering

6. User Experience & Service Design

7. Intelligent Technologies for Smart Services

8. Digital Services

9. Service Talent Development and Education

10. Industrial Service Practices

11. Service Business Models

12. General Track