Talk title

Digital twins of services and organizations: The role of the Metaverse

Abstract

Understanding and analyzing services in their organizational contexts is critical for service improvement. These are also tasks that can benefit from the use of digital twin technology and the closest thing that we can offer to real-world testing. Inspired by the observation that the world is its own best representation (Rodney Brooks, more recently, spoke of something very similar), this talk will explore how the Metaverse and digital twin technology might offer an effective approximation to real-world testing.

About the Speaker

Aditya Ghose is Professor of Computer Science at the University of Wollongong, and Director of its Decision Systems Lab. He holds a Bachelor’s degree in Computer Science and Engineering from Jadavpur University, Kolkata, India, and an MSc and PhD in Computing Science from the University of Alberta, Edmonton, Canada. His research interests include various aspects of applied AI (constraint-based optimization, formal knowledge representation and reasoning and data analytics), service science, software engineering (requirements engineering and conceptual modelling in particular) and medical informatics. Ghose is President of the Service Science Society of Australia and a past Vice-President of CORE (the apex body for Computer Science academics in Australia and New Zealand). He is also a Fellow of the Institution of Engineers (Australia). He is a past Program Chair of the ER conference and a past General and Program Chair of the ICSOC conference (amongst several others). He is also a hobby historian. More