The Future of Service Science in the Era of AI

By Jim Spohrer (offered online)

Director, Cognitive OpenTech at IBM

Service Design in the Era of Digital Services

By Birgit Mager (offered online)

President of Global Service Design Network

Service Design Professor at KISD, Germany

Reimagining the Service Provider for Emergency Medical Services

By David G. Schwartz (physical)

Director, The Social Intelligence Lab

Bar Ilan University, Israel