Panel I

Service Science in Asia: Development and Collaboration

13:30-15:00  |  July 25, 2024
Castiglione Hall

Moderator

Prof. Houn-Gee Chen / Department of Information Management, Tunghai University

 

Panelists

Dr. San-Yih Hwang / President of Service Science Society of Taiwan

Dr. Masaaki Mochimaru / President of Society of Serviceology, Japan

Dr. Norani Nordin / President of Serviceology Society Malaysia (SESMA)

Mr. Fadah Hsieh / SaylingWen Cultural & Educational Foundation and ISee Taiwan Foundation

 

Brief Introduction to the Moderator and Panelists

 

Prof. Houn-Gee Chen / Department of Information Management, Tunghai University

Dr. Houn-Gee Chen is currently a chair professor in the Department of Asset Management of Tunghai University. In the past 35 years of his teaching career, he has taught at the University of Notre Dame, National Chung Cheng University, Tsinghua University, and National Taiwan University. The main research and teaching fields cover: information technology application and management, e-commerce, software engineering, technological innovation, service science and design, etc. He has served as department chair, director, EMBA executive director, dean and other positions. He has also served as Chairman of the Taiwan Service Science Society, Executive Council Member of the Information Management Society and Technology Management Society. Published more than 100 academic research journal papers and won recognition from multiple research excellence awards. His recent research and teaching interests include corporate sustainable competitiveness, ESG, SDG and other related issues.

 

Dr. San-Yih Hwang / President of Service Science Society of Taiwan

San-Yih Hwang received his Ph.D. in Computer Science from the University of Minnesota in 1994. Since 1995, Dr. Hwang has been teaching and conducting research at the Department of Information Management, National Sun Yat-sen University (NSYSU). During this period, he established and led a text mining and workflow research laboratory, which has so far graduated 5 Ph.D. and over 100 M.S. students. He has also authored or co-authored over 150 papers in refereed journals and conferences in the area of databases, data mining, workflow management, and text mining, and has written one book and several book chapters. Several prototype software systems were built to evaluate and validate research results. In support of these research activities, Dr. Hwang has been the PI or co-PI on more than 60 research and industrial projects, supported by the Ministry of Science and Technology (MOST) in Taiwan as well as the industry. He has chaired or co-chaired several conferences and workshops and served as the program committees of many international conferences. 

Dr. Hwang served as the chair of the Department of Information Management, NSYSU, during 2010-2013. He was the director of Management Studies Research Center at NSYSU between 2016 and 2019, and was the dean of the College of Management, NSYSU during 2019-2022. He has been the president of Service Science Society of Taiwan since 2023.

 

Dr. Masaaki Mochimaru / President of Society of Serviceology, Japan

Masaaki Mochimaru received PhD in Engineering and joined AIST in 1993. After November 2018, he directs Human Augmentation Research Center of AIST. His research interests are related to measurement and modeling of human functions and service engineering.

His research activities were published in over 200 academic journals in the field of biomechanics, ergonomics, informatics and service science. He got around 20 awards from academic societies and ministries, for instance, the Basic Research Award at 5th ISB Footwear Biomechanics in 2001, the Most Outstanding Paper at the conference of SAE Digital Human Modeling in 2005, and Minister’s Award for Industrial Standardization by the Ministry of Economy, Trade and Industry in 2011.

Through 2014 to 2019, he had been a visiting professor of Hokkaido University (Digital Human Informatics). In 2014, he was a visiting professor of Tsukuba University (Service Engineering). In 2015, he was a visiting professor of Tokyo Metropolitan University (Service Engineering). Moreover, he was a visiting professor of University of Tokyo (Human Augmentation) from 2019.

Through 1997 to 2016, he was the chair of ISO TC159 (ergonomics)/SC3 (anthropometry and biomechanics). He was appointed as the chair of ISO TC 324 (sharing economy) in 2019, and also appointed as the chair of ISO PC 329 (consumer incident investigation guideline).

From 2022, He has been the president of Society of Serviceology (Japan).

 

Dr. Norani Nordin / President of Serviceology Society Malaysia (SESMA)

Dr. Norani Nordin is an Associate Professor who specializes in the areas of Technology Management, Knowledge Science, and Service Science. She has been with Universiti Utara Malaysia since June 2004 and is currently based at the School of Technology Management and Logistics (STML). Her major specializations are in the areas of Lean Management, Knowledge Co-Creation, and Value Co-Creation, in which her fields of interest include lean manufacturing implementation, sustainable supply chain management, knowledge and technology transfer, SECI Model, and servitization. Currently, she holds positions as AACSB Manager (Data Management & Accreditation System), Leader of the Knowledge Science Research Lab (KSRL), and President of Serviceology Society Malaysia (SESMA). She also was a Visiting Fellow of the School of Knowledge Science at Japan Advanced Institute of Science and Technology (JAIST) in the year 2018. Dr. Norani Nordin has published several articles in high-impact journals and book chapters in distinguished publishers.

 

Mr. Fadah Hsieh / SaylingWen Cultural & Educational Foundation and ISee Taiwan Foundation

Mr. Fadah Hsieh is a retired Ambassador currently works as a consultant for both the Sayling Wen Cultural & Educational Foundation and I See Taiwan Foundation. Before his retirement from the government in 2015 as Taiwan’s Representative (Ambassador)to Singapore, Mr Hsieh had served as Vice Chairman (2002~2006) of the Council of Economic Planning and Development (now the National Development Council)  and Vice Minister of Ministry of Economic Affairs (2006 ~2008).

While  served as Vice Chairman of the Council of Economic Planning and Development, Mr. Hsieh was responsible for the development of services industries in Taiwan. He and his team had worked out a comprehensive blueprint which aimed to create an environment friendly to the development of high quality services in Taiwan.

When as the Vice Economic Minister, he was in charge of trade, investment, commerce, energy and state owned enterprises under the Ministry’s administration.

In his tenure as Taiwan’s representative to Singapore from 2012 to 2015, he accomplished his mission to conclude the signing of an economic partnership agreement between Singapore and Taiwan(ASTEP) in 2014.

Born on May 17, 1950, Mr Hsieh graduated from National Chengchi University in Taipei with both bachelor and master degrees.

 

Panel II

Creating Sustainable Corporate Influence and Service Innovation

15:30-17:00  |  July 25, 2024
Castiglione Hall

The purpose of this panel is to discuss the driving mechanism, service innovation, challenges and opportunities for sustainable competitiveness of enterprises. The panel will explore the following issues:

1. Looking at the sustainable competitiveness of enterprises from the perspective of corporate sustainability reports: case sharing of corporate sustainability reports.

2. Challenges and opportunities to promote sustainable competitiveness of enterprises.

3. Service innovation and value co-creation under sustainable corporate operations.

 

Moderator

Prof. Houn-Gee Chen / Department of Information Management, Tunghai University

 

Panelists

Director Charlie Liu / Corporate Governance Officer of Giant Manufacturing Co.

Dr. Grace Liu / Acer's Corporate Sustainability Officer

Dr. Ching-Yao Tsai / Superintendent, Taipei City Hospital Zhongxing Branch

 

Introduction to the panelists and their employing company's promotion of ESG.

 

Director Charlie Liu / Corporate Governance Officer of Giant Manufacturing Co.

Charlie Liu, Corporate Governance Officer of Giant Manufacturing Co., is responsible for corporate governance affairs. He leads ESG team in Giant and connects ITRI innovation to Giant as well as Bicycling Alliance for Sustainability.

Giant Manufacturing Co., Ltd. was founded in 1972 and has since become a global leader in bicycle manufacturing. The company emphasizes both OEM/ODM and proprietary brand development, with its own brands including GIANT, Liv, Momentum, and the high-end carbon component brand, CADEX. With the arrow of achieving net-zero carbon emissions by 2050 already drawn, Giant Group is committed to building a sustainable future. As pioneers in the bicycle industry, we aspire to lead in the circular economy, integrating ESG (Environmental, Social, and Governance) principles into our core business. Our guiding principle, "Cycling for a Better Future," combines innovation for a cleaner future. From packaging to materials, and extending to product life cycles, we focus on circularity at all touchpoints within the industry. Collaborating closely with our supply chain partners, we strive to minimize the environmental impact throughout the entire manufacturing process.

Through the transformation towards circularity, we address issues of resource inefficiency and work towards creating diverse environments, spanning from the workplace to cycling routes and into society at large. By mobilizing for diversity, equity, and inclusion (DEI), we aim to break down societal barriers. Giant Manufacturing Co., Ltd. drives sustainable business practices through these three pillars and collaborates with customers, partners, and global communities to co-create a better future.

 

Dr. Grace Liu / Acer's Corporate Sustainability Officer

Grace Liu, the current Acer's Corporate Sustainability Officer, leads the corporate sustainability team to assist Acer in promoting and fulfilling corporate social responsibility globally. This involves communicating and collaborating with various stakeholders, implementing supply chain environmental protection initiatives, and promoting corporate environmental health and safety policies to enhance employees' environmental awareness. They establish responsible supply chain management mechanisms and responsible mineral policies, corporate social responsibility scorecards, and supplier capability enhancement, while overseeing the sustainable development of all global operational units, driving Acer to become a sustainable company.

Founded in 1976, Acer is one of the world's top ICT companies with a presence in more than 160 countries. As Acer evolves with the industry and changing lifestyles, it is focused on enabling a world where hardware, software and services will fuse with one another, creating ecosystems and opening up new possibilities for consumers and businesses alike. Acer's 7,700 employees are dedicated to the research, design, marketing, sale, and support of products and solutions that break barriers between people and technology. The company’s strategy to enhance its resilience through establishing multiple business engines has resulted in establishing nine public subsidiaries in Taiwan by the end of 2022. 

With a firm commitment to sustainability, Acer’s “Earthion” platform reflects the milestones it sets for the environment and humanity. The growing number of sustainability-focused Vero PCs, displays, and gadgets further strengthens the connection between technology and humanity and demonstrates the commitment of Acer and its supply-chain partners to bring positive impacts on the environment. 

An advocate for circular economies, Acer has called for more businesses to join its Earthion platform and push for environmentally friendly designs and processes. “Earthion” is a blend of the words “Earth + Mission,” a name created to represent Acer’s mission to help tackle environmental challenges through collaboration with its employees and supply chain partners. 

Since launching in 2021, the Vero line of eco-conscious products has expanded from laptops to desktops, monitors, projectors, and accessories, which utilize recycled plastic, recyclable packaging, or ocean-bound plastic. The Vero line offers consumers, businesses, and organizations more options to reduce their carbon footprint. 

To combat manufacturing's impact on the climate, Acer stepped up with its partners to upgrade the overall waste management system with particular emphasis on plastic reduction and chemical surveillance. From reducing plastic bag usage in production lines to bringing sustainable changes to suppliers' manufacturing system, Acer works hand-in-hand with its partners and suppliers. 

Earthion’s primary topics of focus include Acer’s RE100 commitment to source 100% renewable electricity by 2035, the pursuit of greener product design, and to reduce the carbon footprint of Acer’s supply chain.

Dr. Ching-Yao Tsai / Superintendent, Taipei City Hospital Zhongxing Branch

Dr. Tsai is currently the Superintendent of Taipei City Hospital Zhongxing Branch, an ophthalmologist focusing on vitreoretinal surgeries for proliferative diabetic retinopathy, epigenetic researches for aqueous humor exosomal analysis, machine-learning algorithm for retinal images and population-based studies of blindness causing eye diseases (such as myopia, cataract, diabetic retinopathy, optic neuritis, and age-related macular degeneration). Dr. Tsai is also a physician-scientist developing the expertise, leadership and peer-recognition to carry out multidisciplinary and person-oriented community services and projects, including integrated community-based long term care programs, and compassionate communities building-up, in Taipei City.

Our hospital was established in 1905 and its aim is to become a world-class community hospital. Our branch abides by “inclusion, compassion & value co-creation” to integrate stakeholders as one-third of our patients are over 65 years of age. Alluding to the baseball stadium, we propose a holistic resilient health system for the elderly. This plan includes defensive “infield” (inside hospital) and “outfield”(outside hospital). In the infield, we proactively create a holistic and integrated healthcare system that is patient-centered. In the outfield, value co-creation is generated by connecting community clinics and citizens, private care institutions, and NPOs to lessen medical burden and improve quality of care. In the year of 2021, we have invested an estimated USD 1.1 million and in terms of human resource, 343 employees with an external participation rate of 72%. With more than 95% satisfaction rate, approximately 5,000 elderlies have received medical care. The reduction of avoidable return trips to the hospital have helped saved an estimated USD 1.3 million. We have demonstrated how a hospital can build a resilient healthcare system to contribute to sustainable operations.