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Time Schedule

 

ICSSI 2020 Time Schedule

Day 1. October 15 2020 (Thursday)

Venue: NTHU

 

Time slots

Event scheduled

9:00~

Registration

9:30~10:30

Session A

Session A1:
Technology-enabled Service.

Session A2:
Machine Intelligence and Human Behavior.

10:40~11:00

Opening remarks

11:0011:50

Keynote speech

Jim Spohrer
( Director, IBM Cognitive OpenTech )

The Future of Service Science in the Era of AI.

11:5013:00

Lunch break

13:0013:50

Keynote speech

Birgit Mager
( President of SDN, Service Design Professor at KISD)

Service Design in the Era of Digital Services.

13:5014:00

Transit

14:0015:30

Session B

Session B1:
 

Service Marketing.

 

 

Session B2:

Technology-enabled Service.

 

Session B3:
 

【MOST-IEM】  Industry Applications.
 

Section B4
【 Industry Forum(III)】

STEPS: Industrialization Innovation Methodology and Cases

15:3016:00

Coffee break

16:00~17:30

Session C

Session C1:


Service Innovation.

 

Session C2:
 

Service Design.
 

 

Session C3:
 

【MOST-IEM】  Intelligent Systems.
 

Section C4:【 Industry Forum(ITRI)】
Service innovation of ”digital health care” in the post-epidemic era

17:30~20:00

Reception and dinner

 

Day 2. October 16, 2020 (Friday)

Venue: NTHU

Time slots

Events scheduled

9:00~

Regstration

9:30~10:20

Keynote speech

David Schwartz
Director, The Social Intelligence Lab )

Reimagining the Service Provider for Emergency Medical Services.
 

10:20~10:50

Coffee break

10:50~12:20

Section D

Session D1:


Service Systems.
 

Session D2:


Technology-enabled

Service.
 

Session D3:

【 Academic panel 】
Perspectives on Digital Transformation

12:20~13:20

Lunch break

13:20~

Depart for site visit

 

Day 3. October 17, 2020 (Saturday)

ICSSI 2020Taiwan Public Health Association
Service Design Forum

Venue: NTNU Library Campus

 

Time slots

Events scheduled

Topic I

Forum on health service innovation practices

9:00~9:10

 Opening

9:10~9:40

 Keynote speech
 The virus changes the world: the general health trend after               the COVID-19.

 Gui-fen He

 Editor-in-chief of Common Health Magazine.

 

9:40~10:05

Keynote speech 

 Behavioral design behind Innovative health service.

 Dr. Zen-fu Yang

 Founder of Social design platform 5% Design ActionChairman of the Value Innovation Committee, s3tw.

10:05~10:30

 Keynote speech

 Service Innovation for Health Promotion.

 Ying-wei Wang

 Director of Health Promotion Administration, MOHW.

10:30~10:45

 Coffee break

Topic II

 Design thinking practicing of health service innovation

10:45~10:50

 Introduction

10:50~11:40

 Session I

11:40~12:10

Multidisciplinary design seminar


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