A1. #23 “Understanding the Effects of Service Experience on Purchase Intention in O2O Commerce”

A2. #60 “Exploring the Drivers of Purchasing Insurance Online: An Integration of Theory of Planned Behavior and Affordance Theory”

A3. #68 “Understanding the Drivers of Podcast Usage from the TTF Theory Perspective”

A4. #34 “Constructing the Quality Indexes of Online Artificial Intelligent Based Customer Service (AICS)”

A5. #72 “Exploring the Role of Organizational Digital Dexterity in Digital Transformation”

   Digital Entrepreneurship in Asia

1. Alex Chang, Associate Professor, National Cheng Kung University, Taiwan

2. Young-Jin Ko, Assistant Professor, Sungkyunkwan University, South Korea 

3. Mohammad Iqbal, Head of Department, Brawijaya University, Indonesia

Keynote speech
(Lasertek International Conference Hall)

1. #06 “Factors Affecting Consumers’ Willingness to Use Self-checkout Machines During the COVID-19 Pandemic”

2. #16 “How to Scaffold Consensus Building? A Systematic Review on Digital Tools for Group Consensus Building”

3. #24 “Ethical or Utilitarian? The Antecedents of Attitude Ambivalence Regarding Online Meal Delivery Service During a Pandemic”

4. #30 “Exploring Metaverse Words and Technological Changes from Patent Data”

5. #41 “Value Assessment Framework of NFTs -A Content Analysis of NFT Winner Cases”

6. #46 “Crowdfunding Platform Based on Smart Contract of Blockchain”

7. #50 “Viewing DeFi from the Russia-Ukrainian War in 2022: A Perspective of Push-Pull-Mooring Theory”

8. #52 “Reciprocity Between Humans and Robots Affected by Helping Costs and Emotions”

9. #61 “Factors Impacting Older People to Use a Food Delivery Platform in Taiwan – A Literature Review”

10. #65 “Strategy Adjustments in Hospitality Industry during the Covid-19 Pandemic in Taiwan”

11. #03 “Service Design Tool: How to use the Pyramidal Contradiction Matrix for Designer to get Solutions“

Keynote speech
(Lasertek International Conference Hall)

B1. #71 “Toward Automated Integrated Service Composition for Dynamic IoT Systems”

B2. #66 “Firm Performance Forecasting Service using Machine Learning Techniques”

B3. #42 “Smart Service Encounter: Exploring Smart Vending Services by Dramaturgical Performance”

B4. #05 “Personalized Product Set Recommendation Service : Using Cosmetic Review Dataset”

B5. #28 “AI-enabled Chatbots Humanness: The Role of Social Distance and Message Interactivity on Customer Service Satisfaction”

C1. #43 “Mitigating Social Loafing in Metaverse Virtual Reality-Supported Teams”

C2. #22 “The psychological impact of anthropomorphic augmented reality technology in somatosensory service and retail settings”

C3. #08 “NFT (Non-Fungible Token): A New Way for Brand-Consumer Interaction”

C4. #13 “Green resource capabilities, knowledge integration capabilities, and digital transformation capabilities towards green service innovation”

C5. #49 “Research on the Convenience Store Online Shopping App's Interface Usability and Perceived Ease of Use”

Moderator: Jack Hsu

Discussants:

1. Giant power moving  master

2. MHT Home cleaning company

D1. #37“From response to recovery: investigating how luxury hotels frame responses to online negative reviews on service failures” No show

D2. #10 “Examining Unified Theory of Acceptance and Use of Technology (UTAUT) in Digital Transformation Success”

D3. #31 “Context of Experience in Contemporary Service Science”

E1. #59 “Exploring the Sustainability Measures in the Hospitality Industry: a case study of the hotel industry in Taiwan”

E2. #11 “Framing Effects or Stereotypes? Exploring Consumers' Eye Movements During the Purchasing Decision Process”

E3. #40 “When We Work Together: Self-efficacy and Persuade to Collaborate among Coworkers of A Large Financial Holding Company in Taiwan”

F1. #62 “Competition and Cooperation of Social Media”

F2. #67 “The Roles of Gratification Opportunities and Demographics in Determining Usage Behavior of Taiwanese Social Media Users”

F3. #47 “InJoy: an Alcohol- Sensing Device that Helps Novice Drinkers Understand their Drinking Status”