ICSSI 2026 Conference Program

Conference Program Overview

The International Conference on Service Science and Innovation (ICSSI 2026) will be held as an in-person conference from June 23 to June 26, 2026, bringing together international scholars, researchers, and practitioners to exchange ideas and advance interdisciplinary dialogue in service science and innovation. Below is an overview of the conference program.

*Please note that the program may be subject to slight adjustments due to special reasons. Please pay attention to the update dates and refer to the latest version.

DAY 1: Tuesday, June 23, 2026 — Registration, Workshop, Parallel Session, and Welcome Reception

The first day of ICSSI 2026 will begin with conference registration at the venue lobby in the afternoon. Participants may check in, collect conference materials, and prepare for the upcoming program.

In the afternoon, the conference will feature parallel programs. A workshop titled “Scenario Exploration Design Workshop” will be held, offering participants an opportunity for hands-on learning, discussion, and knowledge exchange. At the same time, Session E1: AI-Enabled Service Ecosystems and Value Co-Creation will take place, bringing together research presentations related to artificial intelligence, service ecosystems, and value co-creation.

The day will conclude with a Welcome Reception, providing participants with an informal setting to meet, network, and connect with fellow scholars, practitioners, and conference attendees at the beginning of the conference.

DAY 2: Wednesday, June 24, 2026 — Opening Ceremony, Keynote Speeches, and Panel Sessions

This day’s program focuses on key themes including sustainable service economies, smart healthcare, sports industry innovation, and responsible AI. Through discussions across global service industries, community-based care, sports technology, and AI governance, the program explores how service innovation can be practiced and advanced in diverse social and industrial contexts.

The two morning keynote speeches address critical challenges arising from global economic transformation, demographic change, and technological advancement. Keynote Speech I reconsiders the role of hospitality in contemporary society, highlighting its evolution beyond the traditional tourism sector into a strategic pillar that connects technology, sustainability, and human interaction. Keynote Speech II focuses on aging societies and chronic care, illustrating how AI, telehealth, health data analytics, and digital twin technologies support the transition of community-based smart care models from conceptual design to real-world implementation.

In the afternoon, the program extends to sports technology, AI cultural adaptation, and academic exchange in service studies. Panel I examines service transformation, business models, and technological integration in the sports industry toward 2030, covering professional sports spectator experience, fan economy, mass sports participation, and sustainable development. Panel II discusses responsible AI governance, cultural adaptation, local values, and inclusive design in AI-enabled service innovation, exploring how artificial intelligence can contribute to trustworthy and sustainable service ecosystems across different socio-cultural contexts. The invited session will introduce the Journal of Servisology, including its research scope, current call for papers, and opportunities for international collaboration in service studies.

DAY 3: Thursday, June 25, 2026 — Technical Sessions, Conference Banquet, and Award Ceremony

Day 3 is dedicated to parallel technical paper presentation sessions, with multiple session tracks scheduled throughout the morning and afternoon. The time schedule below provides an overview of the session blocks and venues. For detailed session information, including session themes, rooms, chairs, paper titles, and authors, please refer to the Sessions page.

In the evening, the Conference Banquet and Award Ceremony will be held at Liz Restaurant, recognizing outstanding research contributions and providing an opportunity for academic exchange and networking.

DAY 4: Friday, June 26, 2026 — Social Event: A Cultural and Sustainability Journey in Nantou

The final day of ICSSI 2026 features a full-day Social Event, designed as a cultural and experiential excursion in central Taiwan. This program offers participants an opportunity to explore local creativity, cultural heritage, and natural landscapes beyond the conference venue.

The day begins with a group departure from National Chung Hsing University (NCHU), where participants will gather on campus and travel by chartered bus. The first destination is the NCHU Zhongxing New Village Campus, where participants will visit University Social Responsibility (USR) initiatives and local creative exhibitions.

The group will then travel to the Paper Dome in Taomi Community, Puli Township, a site known for its cultural significance and post-disaster reconstruction history. Participants will take part in a guided tour, a hands-on indigo-dye DIY workshop, and a lunch break.

In the afternoon, the excursion continues to Sun Moon Lake, one of Taiwan’s most iconic natural destinations. Participants may join the lake cruise experience or enjoy free exploration.

The Social Event concludes with a return journey to Taichung in the early evening.