Reimagining the Service Provider for Emergency Medical Services
Changing social norms with interaction through networks large and small, the sharing economy, the broad diffusion of smartphones, and ubiquitous networking, present powerful transformative forces. In the past decade we’ve experienced their impact on everything from the way we drive and ride, to the way we work and learn, to the way we manage industry and innovation. Digital transformation has become a battle cry for organizations seeking to improve both service provision and operating efficiencies - providing more with less and enabling new forms of self-service.
Emergency Medical Service (EMS) organizations are required to maintain the highest levels of professional standards in areas ranging from personnel qualifications and expertise, to equipment and medication availability, and ultimately to service response time and outcome. EMS operate in a highly regulated medical ecosystem in which the tenet “First do no harm” is held above all. It should come as no surprise, therefore, that change comes slowly to this critical service environment.
Imagine a system in which potential clients serve current clients. Transforming chronic patients from potential emergency victims to potential emergency responders requires reimagining our abilities and redesigning the flow of emergency response. David Schwartz’s talk will focus on the evolution of Emergency Response Communities and the potential that new EMS service models have to improve public health. Drawing on his international collaborative experiences in creating apps and communities for emergency response to combat opioid overdose and allergy-induced anaphylaxis, David will discuss the background and key principles used in the creation of Emergency Response Communities. Insights from the first field trial of a layperson responder network that provides naloxone to opioid overdose victims will be shared, highlighting the potential benefits and pitfalls. He will map out a broad series of research questions that must be addressed covering medical, regulatory, ethical, behavioral, social, and technological considerations.
About the Speaker
Prof. David G. Schwartz’s career spans both academia and business. David is professor of information systems, and former vice-chairman, at the Graduate School of Business Administration of Bar-Ilan University, Israel. He is chairman of the Business School’s Doctoral Program and co-founded the Entrepreneurship Program. David has published over 150 research papers, books, book chapters, and editorials in the field of information systems and technologies. His research has appeared in publications such as Information Systems Research, IEEE Intelligent Systems, ACM Computing Surveys, International Journal of Human-Computer Studies, Decision Support Systems, Journal of the Association for Information Science and Technology (JASIST), JMIR mHealth & uHealth, and the Journal of Organizational Behavior . His books include Cooperating Heterogeneous Systems; Internet-Based Knowledge Management and Organizational Memory; and the Encyclopedia of Knowledge Management, now in its second edition.
David has been a visiting scholar at Columbia University, Department of Biomedical Informatics (2004); Monash University, Faculty of Information Technology (2007-8); visiting Erskine Fellow at the University of Canterbury, New Zealand (2016); visiting scholar at National Tsing Hua University, Taiwan (2017); and visiting professor at Renmin University of China, Beijing (2018). From 1998 to 2011 he served as editor-in-chief of the journal Internet Research and is currently an Associate Editor of the European Journal of Information Systems and of JMIR mHealth & uHealth . David is chair (2017-2020) of IL-AIS, the Israel chapter of the Association for Information Systems. His main research interests are mHealth, Cybersecurity, Knowledge Management, Social Network Analysis, and Computer-mediated Communications.