ICSSI 2016 welcomes papers, posters and proposals for special sessions within the following conference themes/tracks:
1. Service Science and System -Business-to-Business Services - Mobile Services - Internationalization in Services -Sustainability in Services -Service Networks and Systems -Service Dominant Logic - Servicescapes and Service Environments
2. Service Management & Innovation - Service Innovation and IT - Service Operations Management and Supply Chains - Service Productivity - Service Recovery and Complaint Management
3. Service Marketing -Branding and Service Communications - Consumer Behavior in Services - Service Innovation and Marketing - Service Relationships
4.Service Engineering - Service Engineering - Service-Oriented Architecture - Service Flow and Process -Wearable Device Application -Platform and Device Technology |
5. User Experience & Design - Cross Cultural Service Experience Design - Customer Experience in Services -Experience Design and Operation Model -Service Experience Design Tool -Human Machine Interface Design - Service Design and Service Innovation
6. Business Analytics & Service - Big Data Enabled Services - Data Modeling and Analytics - Data Mining and Text Mining - New Analytical Approaches in Service Research
7.Service Network & Social Media -Digital Services and Social Media -Social network and application - Social Media and Service -Digital Entertainment and Service
8. Service Talent development - Service Curriculum Design -Service Teaching and Education -Service Training and Evaluation -Service Talent Development
9. Application Cases of Service Science -Hospitality Management and Service -Service in Aging Society -Sports Services -Tourism Services -Transformative and Health Services |