Program
Sessions
Sessions
Parallel Sessions with Paper Presentations
Download: ICSSI 2026 Session Schedule PDF
This page provides the complete schedule of parallel paper presentation sessions, including session themes, rooms, chairs, paper titles, and authors.
All session times are shown in UTC+8 Taiwan Time. Participants are encouraged to check the latest session information before attending. A downloadable PDF version of the session schedule is also available below.
23 June 2026｜Day 1
Parallel Sessions with Paper Presentations
Time: 14:30–16:00
Time Zone: UTC+8 Taiwan
Parallel Sessions with Paper Presentations
Time: 14:30–16:00
Time Zone: UTC+8 Taiwan
Session E1: AI-Enabled Service Ecosystems and Value Co-Creation
Room: 319
Chair: Prof. Tung-Hsiang Chou / National Kaohsiung University of Science and Technology
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| Paper ID | Title | Authors |
|---|---|---|
| 52 | Perceptual Dropout: When Adaptive Public Systems Learn to See Less through Reduced Visual Representations | Wisanukorn Boribun, Frank Heidmann |
| 9 | Digital Platform Enabled Remote Monitoring in Healthcare: Innovative Service Design to Reduce Care Burden and Improve Efficiency | Jhe-An Jiang, Ya-Yun Jhuang, Chun-Yu Li, Ching-Yu Huang, Jia-Lang Xu |
| 63 | Spotlight or Distraction? How Media Attention Impacts a Firm’s Technological Performance | Ting Xiao |
| 6 | From Receiving to Empowering: Applying SROI and Service Ecosystem Perspective to Evaluate Value Co-creation in Visually Impaired Eco-Guide Services | Hsin-Yi Chao, Yu-Ru Chang, Mon-Han Tsai, Sin-Pei Wang |
| 34 | An AIoT-Enabled Information System for ULD Management in Air Cargo Operations: System Design and Architecture | Chen-Zhen Huang, Tzu-Yen Liao, Ting-Fei Lin, Tung-Hsiang Chou |
24 June 2026｜Day 2
Parallel Sessions with Paper Presentations
Time: 15:30–17:00
Time Zone: UTC+8 Taiwan
Parallel Sessions with Paper Presentations
Time: 15:30–17:00
Time Zone: UTC+8 Taiwan
Session S1: Serviceology for Sustainable Social Innovation
Room: 112
Chair: Kurata Takeshi / National Institute of Advanced Industrial Science and Technology
Invited Talk: Introducing the Journal of Servisology: Call for Papers and Research Opportunities in Service Studies
Invited Speaker: Jing Zhang / Kanazawa University
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| Paper ID | Title | Authors |
|---|---|---|
| 32 | A Data–Driven Multi-Agent Simulation for Workforce Planning in Human Capital Management: A Case Study of an Expressway Service Area Facility | Hiroya Yamashiro, Karimu Kato, Takahiro Miura, Takeshi Kurata, Yuki Kato, Kento Hayase |
| 41 | A New Value Chain Model for Enhancing Well-Being and Corporate Value through the Practice of Service Excellence | Takeshi Takenaka |
| 56 | The Saying-Is-Believing Effect on Memory Transformation in Ryokan Experiences: A Hybrid Approach Using BERT and Content Analysis | Tingchang Liang, Shuntaro Masuda, Jing Zhang |
25 June 2026｜Day 3
Parallel Sessions with Paper Presentations
Time Zone: UTC+8 Taiwan
Parallel Sessions with Paper Presentations
Time Zone: UTC+8 Taiwan
09:00–10:20
Session A1: AI in Healthcare & Management
Room: 312
Chair: Prof. Ming-Chang Chih / National Chung Hsing University
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| Paper ID | Title | Authors |
|---|---|---|
| 12 | AI-Supported Wound Care Decision Support for Home-Based and Long-Term Care Services | Hsiu-Lin Chen |
| 15 | A YOLOv7-Based Edge-AI System for Real-Time TCM Identification and Standardized Database Construction | Ming-Chang Chih, Chih-Tung Lin, Ta-Chen Chen, Ying-Jiun Hsieh |
| 22 | Chatbot anthropomorphic characteristics and customer interaction: A perspective from perceived competence, warmth, and autonomy | Thi Phuong Thanh Le, Thi Nguyet An Nguyen, Vo Cong Thanh Nguyen, Tuan Anh Tran |
| 89 | From Perceived CSR to Purchase intention: The Mediating Roles of Brand Image and Dual-Dimensional Satisfaction in the Beauty Industry | Pham Ngoc Tuong Vy, Vo Viet Van Anh, Tong Ngoc Anh, Nguyen Thi Kieu Vy |
Session B1: Service Value & Social Context
Room: 316
Chair: Prof. Sheng-Ming Wang / National Taipei University of Technology
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| Paper ID | Title | Authors |
|---|---|---|
| 7 | Service Design as a Translational Layer in “Chinese Metaphysics as a Cultural Knowledge System” and “Trustworthy AI Collaboration” | Yang Han-Chen, Shyh-Bao Chiang |
| 29 | Warmth as a Buffer: Can Social ESG Performance Overcome Competence Stereotypes for Foreign Service Firms? | Ru-Shiun Liou |
| 39 | Carbon Label Knowledge, Perceived Value, and Brand Image in Industrial Component Procurement: A B2B2C Push-Pull Perspective | Hui-Fang Feng, An-Shou Cheng |
| 57 | A Study on the Integration of WebVR and AI Agent for Sustainable Tourism Service Innovation | Sheng-Ming Wang, Pin-Yan Shih, Yu-Tung Hsiao, Chung-Wen Hsiao |
Session C1: Blockchain Applications in Service Industry
Room: 319
Chair: Prof. Echo Huang / National Kaohsiung University of Science and Technology
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| Paper ID | Title | Authors |
|---|---|---|
| 14 | Trustworthy Diffusion XAI: Enabling Reliable API Auditing and Service Innovation | ChuanHuan Li, Jakey Blue |
| 45 | LLM-based Approaches in Identifying Older Adults’ Lexical Features Associated with Cognitive Functioning | Pei-Hsuan Hsieh, Chun-Wei Cho |
| 62 | Transparency in brand communication and consumer purchase intention: The role of brand credibility in shaping purchase intention. | Kim Ngan Huynh, Gia Huy Duong, Nguyen My Duyen Tran, Phu Loc Tra, Thi Phuong Thanh Le |
| 88 | An Auditable Revenue-Sharing Mechanism for Retail Tokenization using XRPL Multi-Purpose Tokens | Yi-Le Liou, Echo Huang, Wei-chih Hsu |
10:50–12:10
Session A2: ESG Integration in Service Sectors
Room: 312
Chair: Prof. Chia-Yin Li / National Sun Yat-sen University
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| Paper ID | Title | Authors |
|---|---|---|
| 30 | Beyond Task Support: How Generative AI Shapes Newcomer Socialization through Learning and Companionship | Chia-Yin Li |
| 33 | Integrating ESG into Supply Chain Resilience Decisions: A Multi-Criteria Decision Framework for Taiwan Manufacturing | Yi-Hsien Huang |
| 59 | Service Encounters and Value Co-creation: Focus and Customer Engagement in Traditional Crafts | Noriko Uehara, Masato Shoji, Yabing Liu, Akio Takahashi |
| 86 | Smart Locker as a Wallet: XRPL Blockchain payment | HoFeng Chiu, Echo Huang, Wei-chih Hsu |
Session B2: IoT and Smart Services
Room: 316
Chair: Prof. Chih-Yun Wu / Tunghai University
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| Paper ID | Title | Authors |
|---|---|---|
| 38 | Constructing an IoT-Driven Smart Decision Service System: Integrating Retrieval-Augmented Generation (RAG) and Large Language Models for Financial Forecasting and Corporate Risk Assessment | Chien Yun Chang |
| 40 | Developing an Intelligent Spatial Prediction Model for Dengue Fever in Smart Public Health Systems | Pei-Lun Sun, Kuang-Wei Yeh, Wei-Ling Chen, Hsin-Hsuan Lin, Tzer-Long Chen |
| 58 | Salespeople as Resource-Integrating Actors: A Human-Centered Service Design Model for Stakeholder Coordination in Complex B2B Decision Journeys | Masato Shoji, Ryota Komatsu, Linyuan CUI |
| 68 | Job dissatisfaction and employee turnover intention in Indonesia financial industry | Janiasari Tseng, Pei-Jing Yu, Chih-Yun Wu |
Session C2: Human-Centered Innovative Service Design
Room: 319
Chair: Prof. Yen-Ching Liu / National Yunlin University of Science and Technology
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| Paper ID | Title | Authors |
|---|---|---|
| 5 | AI as a Context Amplifier: From the Logicalization of Tacit Knowledge to the Localized Interpretation of Community Service Design | Chia-Yen Ho, Shyh-Huei Hwang |
| 28 | Economic structure, policy credibility, and technology in shaping ESG uncertainty: Evidence from G7 economies | Zakir khan, Anne Yenching Liu, Dramane Thiombiano, Hussain Muhammad Irshad |
| 44 | Design and Implementation of an Integrated Web-Based Information System for SME Digital Transformation: A Case Study of an Electrical Contracting Company in Indonesia | Jevon Kristanto, Fang-Kai Chang |
| 91 | Applying Experience Dimensions to Optimize Sustainable Service Experiences in Retail: A Case Study of H Retailer’s Filter Recycling Service | Chen Fang Lan, Hsien-Hui Tang |
13:30–14:50
Session A3: Smart Healthcare & Community
Room: 312
Chair: Yu Wen Hung / National Kaohsiung University of Science and Technology
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| Paper ID | Title | Authors |
|---|---|---|
| 19 | Exploring the Determinants of Digital Transformation in C-Level Community Care Stations | Hsuan Ying Tseng, Chien Hui Wang, Chen Chi Chiu, Yi Hsuan Lee, Yu Ting Wang, Tzu Hsuan Yen |
| 20 | Examining the Learning Outcomes of AIGC Intervention in Vocational Training from a Sustainable Perspective | Wei-Ting Chou, Hsi-Hsun Yang |
| 31 | Designing Chatbot Interventions for Campus Sports Events: LEGO Co-creation Workshop and Action Design Research Approach | Meng-Ling Hsiao, Mu-Jen Wu, Tzu-Jung Chang, Jiun-De Lee |
Session B3: HR Issues in the Era of AI and Sustainability
Room: 316
Chair: Tsai-Hsin Chu / National Chiayi University
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| Paper ID | Title | Authors |
|---|---|---|
| 13 | Project Soul Seed: Digital Neuroplasticity and the Protocol for Human-AI Symbiosis | Chien-Cheng Dennis Lin |
| 25 | Applications and Innovations of AI Biomimetic Bee Systems in Sustainable Operations Management | Min-Wen Jao, Ying-Jiun Hsieh |
| 61 | Lost in Translation? Building Interpretive Interoperability to Secure IoT-Enabled Services: A Case Study of Multi-framework Integration in a Taiwanese Retail Enterprise | Yu-Shan Hong, Shih-Ting Hung, Chun-Hao Chen, Chen-Shu Wang, Wei-Ching Kao |
| 87 | A Regulated Brand Token Issuance Infrastructure on XRPL: Banking-Anchored Coffee Loyalty for Web3 Membership | Yuhung Cheng, Echo Huang, Weichih Hsu |
Session C3: AI-Driven Service Innovation
Room: 319
Chair: Chi-Feng Tai / National Chiayi University
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| Paper ID | Title | Authors |
|---|---|---|
| 23 | An Optimization-Based Liquidation Value Valuation Model and Its Backtesting Analysis | Pin Chen Jen, Yuan-Long Peng |
| 24 | Smart Wireless Charging Monitoring System: Predictive Maintenance Mechanism Based on Slope Trend Analysis | Chiu Yu-Chieh, Yu-Fan Guan, Yu-Hsin Cheng, Cheng-En Hsieh |
| 37 | Proactive Service Scheduling Driven by Environmental Open Data: A Microclimate-Aware Framework for Smart Mobility | Jun-Kuan Tsao, Ming-Ying Lu, Chiang Yu Cheng |
| 48 | Field-Level Convergence, Organization-Level Non-Convergence? Institutional Logics and Resource Partitioning in Digital Twin Patents | Tsai-Han Tso, Syuan-Yi Jiang |
15:20–16:40
Session A4: Digital Literacy & Virtual Economy
Room: 312
Chair: Yen-Hsien Lee / National Chiayi University
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| Paper ID | Title | Authors |
|---|---|---|
| 4 | Cultural Inclusivity Through Technological Empowerment: The Case of Lin Kunhao's 'Future Buddha' | Jiaxin Pan, Shyh-Bao Chiang |
| 35 | Exploring weather sensitivity and continued use intention of online food delivery platforms using the push-pull-mooring theory | Fei-Fei Cheng, Meng-Hsu Hsu, Fu-Chu Yang, Chin-Shan Wu |
| 36 | Avatar Identification Mediates the Relationship Between Digital Human Accumulation and Virtual Monetization Efficiencies | Xiya Li, Bruce C.T. Ho |
| 58 | Optimization Study on Container Stacking Combinations | Wang-Chao-Chung Kuo, Yi-Cheng Ku |
Session B4: Resilient and Sustainable Supply Chain Services
Room: 316
Chair: Fan-Yun Pai / National Changhua University of Education
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| Paper ID | Title | Authors |
|---|---|---|
| 26 | The Practice of Value Co-creation in Service Design within Micro-cultural Spaces: A Case Study of Action Design Research on a Bookstore | Meng-Ling Hsiao, Tzu-Hsu Lin, Yi-Chi Tseng |
| 55 | Will Users Intend to Continue Using It? The Influence of Smart Retail Technology Attributes and Usage Evaluation on Loyalty | Fan-Yun Pai, Yu-Ting Yang, Yi-Zhen Jiang |
| 70 | From Policy to Practice: Understanding Household Compliance with Single-Use Plastic Regulations in Ho Chi Minh City - VN | Tran Quynh, S. S. Lim |
| 92 | Deep Technologies and Sustainable Services: Towards Greener Techno-Centric Business Models | Jose Montes, Jacques Njutamvoui |
Session C4: Generative AI & Cognitive Tech
Room: 319
Chair: Yu-Yu Chang / National Cheng Kung University
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| Paper ID | Title | Authors |
|---|---|---|
| 10 | The Human Costs of Generative AI Emergence at Work: Job Insecurity as a Pathway to Burnout | Yu-Yu Chang, Yeshwant Raj, Nguyen Kim Oanh |
| 67 | Stay or leave dilemma for foreign graduates in Taiwan | Hansen Lokanata, Chih-Yun Wu, Pei-Jing Yu |
| 69 | Digital Literacy and Digital Use as Drivers of Sustainability in Community Based Agri Tourism | Yoshimasa Kageyama |
