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Program

Keynote Speech

Reimagining the Service Provider for Emergency Medical Services

Reimagining the Service Provider for Emergency Medical Services

By David G. Schwartz (physical)

Director, The Social Intelligence Lab

Bar Ilan University, Israel

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Service Design in the Era of Digital Services

Service Design in the Era of Digital Services

By Birgit Mager (offered online)

President of Global Service Design Network

Service Design Professor at KISD, Germany

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