Time slots

Event scheduled

9:00~

Registration

9:30~10:30

Session A

Session A1:
Technology-enabled Service.

Session A2:
Machine Intelligence and Human Behavior.

10:40~11:00

Opening remarks

11:00～11:50

Keynote speech

Jim Spohrer
（ Director, IBM Cognitive OpenTech ）

The Future of Service Science in the Era of AI.

11:50～13:00

Lunch break

13:00～13:50

Keynote speech

Birgit Mager
（ President of SDN, Service Design Professor at KISD）

Service Design in the Era of Digital Services.

13:50～14:00

Transit

14:00～15:30

Session B

Session B1:
 

Service Marketing.

Session B2:

Technology-enabled Service.

Session B3:
 

【MOST-IEM】  Industry Applications.
 

Section B4
【 Industry Forum（III）】

STEPS: Industrialization Innovation Methodology and Cases

15:30～16:00

Coffee break

16:00~17:30

Session C

Session C1:

Service Innovation.

Session C2:
 

Service Design.
 

Session C3:
 

【MOST-IEM】  Intelligent Systems.
 

Section C4:【 Industry Forum（ITRI）】
Service innovation of ”digital health care” in the post-epidemic era

17:30~20:00

Reception and dinner

Time slots

Events scheduled

9:00~

Regstration

9:30~10:20

Keynote speech

David Schwartz
( Director, The Social Intelligence Lab )

Reimagining the Service Provider for Emergency Medical Services.
 

10:20~10:50

Coffee break

10:50~12:20

Section D

Session D1:

Service Systems.
 

Session D2:

Technology-enabled

Service.
 

Session D3:

【 Academic panel 】
Perspectives on Digital Transformation

12:20~13:20

Lunch break

13:20~

Depart for site visit

Time slots

Events scheduled

Topic I

Forum on health service innovation practices

8:45~8:55

 Opening

8:55~9:25

 Keynote speech
 The virus changes the world: the general health trend after the COVID-19.

 Gui-fen He

 Editor-in-chief of Common Health Magazine.

9:25~9:50

Keynote speech 

 Behavioral design behind Innovative health service.

 Dr. Zen-fu Yang

 Founder of Social design platform 5% Design Action、Chairman of the Value Innovation Committee, s3tw.

9:50~10:15

 Keynote speech

 Service Innovation for Health Promotion.

 Ying-wei Wang

 Director of Health Promotion Administration, MOHW.

10:15~10:30

 Coffee break

Topic II

 Design thinking practicing of health service innovation

10:30~10:35

 Introduction

10:35~11:35

 Session I

11:35~12:00

Multidisciplinary design seminar