09:00-10:15

Session A

(Jong Shyn Conference Room)

Session Chair: Yuzhu Li

Panel session

(Doctor Hsieh Conference Room)

Chair: Shih-Hsiang Sung

A1. #23 “Understanding the Effects of Service Experience on Purchase Intention in O2O Commerce”

A2. #60 “Exploring the Drivers of Purchasing Insurance Online: An Integration of Theory of Planned Behavior and Affordance Theory”

A3. #68 “Understanding the Drivers of Podcast Usage from the TTF Theory Perspective”

A4. #34 “Constructing the Quality Indexes of Online Artificial Intelligent Based Customer Service (AICS)”

A5. #72 “Exploring the Role of Organizational Digital Dexterity in Digital Transformation”

   Digital Entrepreneurship in Asia

1. Alex Chang, Associate Professor, National Cheng Kung University, Taiwan

2. Young-Jin Ko, Assistant Professor, Sungkyunkwan University, South Korea 

3. Mohammad Iqbal, Head of Department, Brawijaya University, Indonesia

Keynote speech
(Lasertek International Conference Hall)

Speaker: Antonio Cesare Iadarola
(Founder and Design Director, Studio Wé/ Service Design Lead, Livework studio /Chapter Co-Founder, SDN New York)

Designing Work Futures New human-centric artifacts and processes we might need in the era of the metaverse

Poster session

(On the Outside of Lasertek International Conference Hall)

1. #06 “Factors Affecting Consumers’ Willingness to Use Self-checkout Machines During the COVID-19 Pandemic”

2. #16 “How to Scaffold Consensus Building? A Systematic Review on Digital Tools for Group Consensus Building”

3. #24 “Ethical or Utilitarian? The Antecedents of Attitude Ambivalence Regarding Online Meal Delivery Service During a Pandemic”

4. #30 “Exploring Metaverse Words and Technological Changes from Patent Data”

5. #41 “Value Assessment Framework of NFTs -A Content Analysis of NFT Winner Cases”

6. #46 “Crowdfunding Platform Based on Smart Contract of Blockchain”

7. #50 “Viewing DeFi from the Russia-Ukrainian War in 2022: A Perspective of Push-Pull-Mooring Theory”

8. #52 “Reciprocity Between Humans and Robots Affected by Helping Costs and Emotions”

9. #61 “Factors Impacting Older People to Use a Food Delivery Platform in Taiwan – A Literature Review”

10. #65 “Strategy Adjustments in Hospitality Industry during the Covid-19 Pandemic in Taiwan”

11. #03 “Service Design Tool: How to use the Pyramidal Contradiction Matrix for Designer to get Solutions“

Keynote speech
(Lasertek International Conference Hall)

Speaker: Aditya Ghose
(Professor of Computer Science at the University of Wollongong, and Director of its Decision Systems Lab)

Digital twins of services and organizations: The role of the Metaverse

14:00-15:15

Session B

(Jong Shyn Conference Room)

Session Chair: Wiyata

Session C

(Doctor Hsieh Conference Room)

Session Chair: Hua Sun

Panel session

(Lasertek International Conference Hall)
Introducing a toolset for digital transformation

B1. #71 “Toward Automated Integrated Service Composition for Dynamic IoT Systems”

B2. #66 “Firm Performance Forecasting Service using Machine Learning Techniques”

B3. #42 “Smart Service Encounter: Exploring Smart Vending Services by Dramaturgical Performance”

B4. #05 “Personalized Product Set Recommendation Service : Using Cosmetic Review Dataset”

B5. #28 “AI-enabled Chatbots Humanness: The Role of Social Distance and Message Interactivity on Customer Service Satisfaction”

C1. #43 “Mitigating Social Loafing in Metaverse Virtual Reality-Supported Teams”

C2. #22 “The psychological impact of anthropomorphic augmented reality technology in somatosensory service and retail settings”

C3. #08 “NFT (Non-Fungible Token): A New Way for Brand-Consumer Interaction”

C4. #13 “Green resource capabilities, knowledge integration capabilities, and digital transformation capabilities towards green service innovation”

C5. #49 “Research on the Convenience Store Online Shopping App's Interface Usability and Perceived Ease of Use”

Moderator: Jack Hsu

Discussants:

1. Giant power moving  master

2. MHT Home cleaning company

15:40-16:25

Session D

(Jong Shyn Conference Room)

Session Chair: Nicholas Danks

Session E

(Doctor Hsieh Conference Room)

Session Chair: Young-Jin Ko

Session F

(Lasertek International Conference Hall)

Session Chair: Jeeyeon Kim

D1. #37“From response to recovery: investigating how luxury hotels frame responses to online negative reviews on service failures” No show

D2. #10 “Examining Unified Theory of Acceptance and Use of Technology (UTAUT) in Digital Transformation Success”

D3. #31 “Context of Experience in Contemporary Service Science”

E1. #59 “Exploring the Sustainability Measures in the Hospitality Industry: a case study of the hotel industry in Taiwan”

E2. #11 “Framing Effects or Stereotypes? Exploring Consumers' Eye Movements During the Purchasing Decision Process”

E3. #40 “When We Work Together: Self-efficacy and Persuade to Collaborate among Coworkers of A Large Financial Holding Company in Taiwan”

F1. #62 “Competition and Cooperation of Social Media”

F2. #67 “The Roles of Gratification Opportunities and Demographics in Determining Usage Behavior of Taiwanese Social Media Users”

F3. #47 “InJoy: an Alcohol- Sensing Device that Helps Novice Drinkers Understand their Drinking Status”

Welcome Reception

(Alumni Center)
(Snacks and beverage will be served)

Time

Event

09:00-

Registration

09:45-10:45

Keynote speech
(Lasertek International Conference Hall)

Speaker: Ee-Peng Lim
(Lee Kong Chian Professor of Computer Science)

Visual AI for Digital Health: Opportunities & Challenges

10:45-11:00

Coffee break

11:00-12:00

Keynote speech
(Doctor Hsieh Conference Room)

Speaker: Mauricio Manhaes
(Group Lead of the SDN Academic Task Force)

Metaverse and Financial Literacy: Exploring opportunity spaces for financial education supported by visual cognition and real-world regularities

12:00-12:30

Move to Alumni Service Center, NSYSU

12:30-13:30

Lunch break

13:30-14:40

Session G

(Alumni Center)

Session Chair: Hen Kai Wah

Session H

(Alumni Center)

Session Chair: I-Ling Yen

G1. #07 “A pilot study for green transport mode choice: Experimental investigation for EV use in Vietnam (Gogoro and Tesla use)” No show

G2. #63 “A Qualitative Study of Online participation in Humor Fandom”

G3. #04 “The Effect of Ecosystem-Oriented Coopetition Capability on Service Innovation” No show

G4. #64 “The Institutionalization of Farmers Association Service Offerings via LINE Group During COVID-19 Pandemic”

G5. #44 “Investigating the effect of negative word of mouth on consumers’ satisfaction under uncertainty: a case study using Go- jek in Indonesia during COVID-19 pandemic” No show

H1. #26 “Team up with PNaviBot: Design a Human-AI Collaborative Chatbot for PrEP Navigators in Taiwan”

H2. #38 “The Influence of Goal Orientation on Users’ Behavioral Intention: The Mediation Role of Financial Incentive”

H3. #19 “Exploring the Potential of Artificial Intelligence- Based Design Card Systems to Facilitate Ideation”

H4. #69 “Exploring the Relationship Between the Gamification Driving Factors and Consumers’ Use Intention with the Metaverse Industry - A Case Study of the Game Roblox”

H5. #45 “To see is to believe through social AR: A mechanism from user's point-of-view (POV) sharing”

14:55-17:55

Local tour

18:00-21:00

Banquet

Time

Event

09:30-10:00

Registration

10:00-11:00

Session I

(College of Management 2016)

Session Chair: Ryan Brading

Session J

(College of Management 4069)

Session Chair: Neeraj Parolia

I1. #48 “The Impact of the Service Innovation Announcement on the Stock Price – The case of Metaverse” 

I2. #57 “Exploring the Contents and Composition of the Customer Demand Chain for Service Innovations”

I3. #58 “Exploring the Service Innovation Process in Developing the Mobile Banking Services and Apps of the Financial Service Industry from the Perspectives of Resource-Based Theory and Value Co- creation”

I4. #09 “Appropriability Regimes in Knowledge-Intensive Business Services in Taiwan”

J1. #51 “Network Growth of the Internet Memes: A Perspective from Content Controversiality”

J2. #32 “A Neural Network Embedded System for License Plate Number Recognition” No show

J3. #33 “Financial Literacy and Online P2P Lending Adoption: Evidence from Taiwan”

J4. #15 “Application and Analysis of Deep Learning to Extreme Weather Affecting Flight Safety”

11:00-12:00

Meeting Journal Editors – Fast Track Review Submission Guideline

Session Chair: Yu Wen Hung

Editor：

Chao-Min Chiu
Associate Editor, Journal of Electronic Commerce Research

Jacob Chia-An Tsai
Managing Editor, Pacific Asia Journal of the Association for Information Systems