Background

Service Science, an interdisciplinary study of service systems, has been tightly connected with the human-centered design and innovation for social wellbeing and sustainability. The availability of artificial intelligence and big data realize the smart services and boost digital transformation. Thus, the heavy involvement of service science with service innovation that integrates human-centered design and technology-enabled implementation leads service science research, education, and practice to face up-to-date social and industrial challenges. At the beginning stage of the metaverse, services by leveraging the advance of technologies, especially the VR (Virtual Reality), AR (Augmented Reality), MR (Mixed Reality), or XR (Extended Reality) in various industries and application domains. The innovative services and business models might be created in the integration of the physical and virtual world. It motivates service science professionals to pay attention to the trends of service system innovation in the era of the metaverse. Thus, the theme of ICSSI 2022 is set as “Service Science in the Era of Metaverse.”

The Service Science Society of Taiwan (s3tw) founded in 2011 serves as the professional community for scholars and practitioners interested in service science related research, education, and practice in Taiwan. This conference mainly sponsored by the s3tw has served as an international platform for scholars and practitioners to share knowledge and engage potential collaborative relationships in past years. Via ICSSI conferences, we were able to cooperate with organizations and individuals from academics and industries to organize academic paper presentations, service design workshops, industrial forums and site visits. Following the established foundations, ICSSI 2022 is organizing the activities to attract scholars and practitioners to contribute to the success of this bi-annual congregation.

Programs

To explore the theme of “Service Science in the Era of Metaverse” in ICSSI 2022, we organize three types of activities for the conference. One is the academic paper presentation by calling for paper submission from researchers in related disciplines. The second activity is a service design workshop for participants to practice service design methodologies and tools for solving design issues related to integrating the physical and virtual world. Another activity is an industrial forum that brings practitioners in various industries to share their experiences and ideas about extending service design to the virtual world in the era of metaverse. The followings are tracks for paper submission to the conference:

• •  Theories of service science
• •  Service management
• •  Service innovation
• •  Service design
• •  Technology-enabled services
• •  Smart services
• •  Digital transformation for service
• •  Service innovation for sustainability
• •  Extending service to the virtual world

Potential Publication on Journals

The accepted papers have the potential to be selected by various journals to go through their fast track of reviewing process to be published on their special or regular issues.

• •Journal of Electronic Commerce Research (SSCI)
• •Journal of E-Business (TSSCI)
• •Pacific Asia Journal of the Association for Information Systems (ESCI)